General
The following terms and conditions apply to all bookings made either direct with All Year Cyprus Travel UK LTD (the Company) or through the All year Cyprus Travel UK LTD website www.ptholidays.com (the Company).
All rates featured in the All Year Cyprus Travel UK LTD brochure and on the ptholidays.com website are subject to availability and we reserve the right to refuse any bookings for any good reason. We will always endeavor to offer the best rates that are available. Direct flights are Non-stop to Larnaca and Paphos airports, flights to Ercan airport in North Cyprus operate via one of the airports in Turkey transit flights.
Payments
When we confirm you’re booking a non-refundable deposit of £75 per person will be payable, and a higher deposits or flight cost may be applied at the time of booking for certain flights/airlines and may be non-refundable (please ask when booking). Some of our holiday packages may also require full non-refundable payment at time of booking. The balance of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid by the due date we have right to cancel your travel arrangement, and will retain your deposit paid, there is 2 % Charge for All Major Credit cards. There is no charge for Debit Cards.
Bookings & Payments:
Your Financial protection
All monies paid by you for the air holiday package shown are ATOL protected by the Civil aviation Authority.
Our Atol number is ATOL 10505
Booking can be made by telephone, by post, via the internet or electronic mail or through an appointed travel agent. Payment can be made by credit card either via our secure link or over the telephone. We accept payments via
Visa, Visa Debit, Master Card and American Express Payment can also be made direct to our bank account with electronic transfer. Please ask for details for this method of payment. Flight only bookings and holiday packages including flights maybe subject to a small surcharge which will be notified to you at the time of booking.
After we have made the booking and received confirmation of payment, we will issue a receipt which will normally be sent to you by email. Your confirmation booking will contain a booking reference number which must be quoted at all times when referring to any aspect of the booking.
For flight only bookings and packages that include flights a deposit equivalent to the cost of the flights and any associated taxes is payable at the time of booking. Any remaining balance is payable 10 weeks before departure.
Nonpayment of the full balance amount by the due date to the company or its appointed travel agent will be taken as cancellation by the customer and under these circumstances the company will retain the deposit paid and apply the cancellation charges as set out below.
Cancellation: (by customer)
56 Days or more Loss of Deposit plus an administration charge
55-40 Days 50 % Loss
39-22 Days 70% Loss
21 Days or less 100 % Loss
Exceptions to the above scale - Any Airline, Carrier that has to be paid in full at time of reservation.
If for any reason you have to cancel your booking of the hotel, transfer or car hire please advise us as soon as possible. All cancellations must be made in writing. The cancellation will be taken the date we received your written
cancellation.
Cancellation or Alteration by ptholidays:
Ptholidays reserves the right to modify or cancel any holiday, flight schedule, accommodation or other arrangements, in the event that the holiday chosen by the customer cannot be provided for any reason. If the circumstances referred to in the preceding paragraph occur before the customers departure, the company undertakes to offer the customer alternative arrangements, or, if this is not acceptable, a full refund of all monies paid. We plan your holiday arrangements many months in advance and although it is unlikely that we have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you (or your travel agent) at the earliest possible date. Should we have to cancel a tour, holiday or other travel arrangements as a result of hostilities, political unrest, or other circumstances amounting to force majeure, we shall inform you or your travel agent without delay and shall offer the choice of an alternative holiday of at least comparable standard, if available, or a prompt and full refund of all money paid. Any such refunds shall be sent to agents within 10 clear days and to direct clients within 14 clear days. Should we be forced to cancel your holiday for any reason other than force majeure or non-payment of outstanding balance, the company, in addition to refunding all monies paid, will pay compensation as per the table in the following paragraph.
A. Accepting the changed arrangements as notified to you.
B. Purchasing another available holiday from us.
C. Cancelling your holiday.
If you choose A or B, we will pay compensation on the scale shown below. If you choose C, we will refund all money paid to us plus compensation on the scale shown below. However, in no case will we pay compensation if the change is due to an event listed in important Notice below. period of notice we give to you or your travel agent More Than 56 Days £Nil
56 - 25 Days £10.00
24 - 8 Days £15.00
0 - 7 Days £20.00
Cancellation or Alteration of Flight Tickets:
Please read carefully the terms and conditions issued with your tickets from the airline. Compliance with these terms and conditions are the responsibility of the customer and any charges incurred because of non-compliance or
because of any changes made by the customer a will be the responsibility of the customer IT IS IMPORTANT TO MAKE SURE THE INFORMATION SUPPLIED TO THE COMPANY WHEN BOOKING IS CORRECT AS
AMENDING TICKETS CAN BE EXPENSIVE.
Flight timings shown in the brochures, leaflets and on our website are for guidance only and may be subject to change. The confirmed final timings will be shown on your flight tickets and should be checked when you receive
them. We will notify you of any minor changes other than flight timings before your departure.
Any amendments or alterations that are not the responsibility of the Company may be subject to a minimum £ 75 administration charge.
Accommodation Upgrades or Amendments:
If you wish to upgrade your room, please quote your reference number and the company will check availability with the hotel, advising you of any upgrade supplement and any handling charge. If for any reason the accommodation
or resort location becomes unavailable we will always offer you an alternative holiday of equivalent or superior quality. You may accept the change or you can cancel your holiday and receive full refund.
COMPLAINTS:
If you have a problem when you are on holiday such as you are not happy with your accommodation, please speak to Hotel First and if they cannot resolve your problem, please report it to your local representative who will try to prevent your holiday being spoilt. You should record your complaint on a signed Customer Complaint Form during your holiday. If a Customer Disclosure format is completed and signed this will ensure that your complaint has been recorded. The matter cannot then be reinstated on your return back the UK, as a satisfactory resolution has been accepted in the resort. We will not be able to resolve your complaint to the best of our ability if it is not bought to our attention until you have checked out the hotel. If you wish to take your complaint further you should write to our UK Customer Relations Department within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with. Once received your complaint will be dealt within 28 days.
Security:
Whenever you book on line our site is protected '128 bit encrypted'. Should you prefer it is possible to make your payment over the telephone.
Travel Insurance
It is a condition of bookings that you take the travel insurance with us or arrange insurance yourself, offering comparable or better cover.
Travel Documents
It is the responsibility of the client to ensure that passports, visas, vaccination certificates or other necessary travel documents are valid for the entire duration of your holiday. Any fines or payments as a direct result of failure to comply with the above is the total responsibility of the client.
Baggage
Liability for baggage while in the hands of air or sea carriers is governed by international conventions details of which are usually printed on flight tickets or are available upon request to the appropriate airline. All claims of missing or damaged baggage should be made according to these rules and conditions direct with the airline. Claims for baggage lost or damaged while under our control will be considered subject to our negligence being proved. You are advised to insure your valuable items separately.
Behavior & Responsibilities
It is your responsibility to arrive at stated departure places on time as detailed on any flight itineraries provided for the outbound and inbound sectors of your flight unless arrangements have been made with us to provide transfers.
In the case where we have arranged for transfers it is your responsibility to be ready and available on time at the stated times and places. Any loss or additional expense incurred by failure to do so are not the Company’s
responsibility and must be paid by the client.
Use of Personal Information:
The Company needs to obtain certain personal details from you to ensure your booking is processed correctly and your travel arrangements meet your requirements. These will include, where necessary, the names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability/dietary or medical conditions which may affect holiday arrangements. If we do require additional personal details, we shall advise you before we obtain these from you.
The Company fully complies with the Data Protection Act 1998 and as such your details are confidential and secure and will not be disclosed to any other source
Copyright:
All rights including copyright and database right are the property of the company. Surcharges
The price of your holiday package can change due to changes in transportation costs such as fuel, scheduled airfares and other airline charges. Also changes in VAT or any other government-imposed changes and also exchange rate variation may affect prices. The Company will attempt to absorb any minor changes as detailed above but may, in the case of any major changes need to add these additional costs to the original price quoted to you. Should you not be happy with any additional costs you have the right to cancel but must exercise your right to do so within 14 days from the issue date of any additional costs to your package price.
Air and Sea Carriers
The liabilities of Air and Sea carriers are generally governed by the Warsaw / Athens / Montreal Convention and the Hague protocol. Air and Sea carriers produce conditions of carriage which become part of your booking conditions both with us and the relevant carrier. A copy of these liabilities can be obtained from us, your agent or the carrier.
Brochure & Website Accuracy
All details and descriptions of resorts and accommodation are checked for accuracy before printing. We have to plan all of our holidays and packages many months in advance of printing and posting on our website. Whilst we will always try and ensure that all of the information contained in our brochures and on our website is as accurate and up to date as possible, we cannot be held responsible for any changes that we are unaware off or are out of our control. We will however endeavor to try and notify you as soon as possible of any changes that we feel that you ought to be aware of or may affect your holiday.
Jurisdiction and Law
A contract only exists once we have accepted, you’re booking and issued an invoice. The date of the contract is the date shown on the invoice. This contract is subject and should be interpreted under the United Kingdom Courts.
These Terms & Conditions are subject to change without notice.
Applicable Terms & Conditions are those published at time of acceptance of booking.